Booking
Terms & conditions
Everything you need to know before booking an experience at Charnwood Forest Alpacas.
Please take a few minutes to read our booking terms before making your booking. Some of our experiences take place on uneven farm terrain and have specific age, accessibility and physical requirements.
48-hour policy. Changes, cancellations and rescheduling require at least 48 hours' notice.
Arrive early. Please arrive 30 minutes before your experience and check in at the shop at least 15 minutes before your start time.
Check age restrictions. Age restrictions vary between experiences. Please check the individual experience page before booking.
Farm terrain. Our experiences take place on a working farm and may involve muddy, uneven, hilly or slippery terrain.
Not sure if it's suitable? If you have accessibility requirements, a medical condition or are unsure whether an experience is suitable for someone in your group, please contact us before booking.
For anything else, please get in touch at smile@pukkapacas.com.