FAQs

Everything you might want to know

Can't find the answer you're looking for? Drop us a line and we'll happily help.

How do I book an experience?

All our experiences are booked online from each experience page. If you'd like to ask anything first, our contact form is the quickest way to reach us.

Is the farm dog friendly?

We are a dog-friendly farm, and welcome dogs in our cafe and courtyard. However, dogs are not currently permitted in the petting farm or on any of our animal experiences. Registered assistance dogs are welcome.

What ages can join the alpaca walk?

Walkers of all ages are welcome. Children aged 8+ can lead their own alpaca; younger children join as walkers with a paying adult.

What should I wear?

Sturdy, closed-toe footwear is a must. Dress for the weather — we walk in light rain. In summer bring sun cream and a hat.

Do you do gift vouchers?

Yes — for any of our experiences. Buy them from the shop page or get in touch and we'll arrange one for you.

Is the farm accessible?

Much of the cafe and main farmyard are accessible, but our walking routes are over uneven grass and tracks. Please contact us before booking and we'll talk you through the route in detail.

Can I just visit the cafe without booking?

Absolutely — the Chilli Bean is open Thursday to Sunday, 9am to 4pm, with no booking required.