This website uses cookies. Cookies are small text files stored by a web browser when you visit a site. They can be used to remember information about your visit and personal preferences for a website. The cookies used, and their functions are;

Squarespace cookies

These are essential to the operation of the Squarespace content management system which powers this site. 

Google Analytics

We use Google Analytics cookies and Remarketing cookies together to inform, optimise and serve ads based on user’s past visits to our website. We use these tools to improve our website for the benefit of our users and make site improvements, all data collected is anonymous. For more information on Google Analytics cookie usage, please visit their website: www.google.co.uk/intl/en/analytics/privacyoverview.html 

YouTube

A cookie is only stored on your browser if you a play an embedded video on our website. Don’t click play on any of our videos if you don’t want to have a YouTube cookie set. YouTube is owned by Google and their privacy policy can be found here: www.google.com/intl/en/policies/privacy

Targeting and advertising cookies

Cookies enable us to learn about what ads you see, what ads you click, and other actions you take on our site. This allows us to provide you with more useful and relevant ads. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. The advertising cookies are in accordance with each provider’s policies:

Google: https://www.google.com/policies/technologies/types/

Facebook and Instagram: https://www.facebook.com/about/privacyshield

Twitter: https://twitter.com/privacy?lang=en

Bing: http://choice.microsoft.com/en-us/opt-out and http://www.aboutads.info/

Email tracking

We use Open Tracking via MailChimp to understand your interaction with the emails we send you, and to ensure we’re sending you relevant information. Open Tracking downloads a tiny image from the server when you open our email, and lets us know that you opened it, and also tells us which device you opened it on and the email client and browser you used. By signing up, you give us permission to use Open Tracking via MailChimp. you can unsubscribe at any time by clicking on the “click here to unsubscribe” link provided in our emails or by contacting us direct.  Email tracking is in accordance with Mailchimps policies:

Mailchimp: https://mailchimp.com/legal/privacy/ 

Prohibiting the collection of cookies

If you would like to prevent us from collecting cookies when you visit our site, please update the privacy setting in your chosen web browser. You can directly control cookie acceptance from there:

Google Chrome: https://www.google.com/chrome/browser/privacy/ 

Mozilla Firefox: www.mozilla.org/en-US/privacy

Internet Explorer: windows.microsoft.com/en-gb/windows/change-internet-explorer-privacy-settings#1TC=windows-7

Google Analytics: https://tools.google.com/dlpage/gaoptout

We also use Facebook Pixel to collect data on visitor behaviour, such as: 

  • Which pages are visited

  • Which device was used to view the website

  • What actions were taken

  • Shopping trends and actions

This information may be used to serve Facebook ads in future.

You can opt out of collection of information and third party adverts by using the following services:

Digital Advertising Alliance: Opt Out 

To change cookie collection go to aboutads.info/choices

Your Online Choices http://www.youronlinechoices.com/uk/ http://www.youronlinechoices.com/uk/your-ad-choices 

For more information about cookies please click on the following link: www.allaboutcookies.org

Disabling Cookies

If you do not wish to accept our Cookies you can decline Cookies and/or refuse access to previously stored information by using your web browser. The facilities within your web browser to allow you to do this will vary from browser to browser but they may be found in the “Privacy” or “Cookies” section of the “Properties” menu of your browser. If you require assistance in disabling Cookies you should refer to the “help” menu within your browser. Please note however, if cookies are disabled, you may not be able to use all of the interactive features of our website and it may limit the service we are able to provide to you via the website.

Data That we Collect from You

We collect the following data:

When you request services or otherwise provide us with your personal details (such as your name, contact details, e-mail address etc) and from your usage of the website and any other information you post on the website, e-mail or otherwise send to us.

By using the website you consent to the collection, storage, use and transfer of your data by us in accordance with the terms of this Privacy Policy.

Use Of Data

We use the data that you provide:

to supply you with the products, services and information which you have requested;

to inform you about our services, events, special offers and similar material;

to assess client satisfaction (e.g. where you agree to participate in a survey); and

to help improve our services generally.

We may contact you by post, telephone or fax as well as by e-mail. If you change your mind about being contacted in the future by any of these means then please let us know.

Security

All information you provide to us is stored on secure servers with industry standard anti-virus and firewall protection in place.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted online or through the website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure Of Data

We process all data in accordance with the Data Protection Act 1998. We may disclose your data to other third parties who act for us and to our business partners for the purposes set out in this Privacy Policy or for purposes approved by you. Unless required to do so by law, we will not otherwise share, sell or distribute any of the data you provide to us without your consent.

Your Rights

You have the right to ask for a copy of the Data held by us in our records in return for which we may charge a small fee. You also have the right to require us to correct any inaccuracies in your Data.

Right to be Forgotten

If you would like us to erase the data we hold about you please contact us by email. You will also be asked to prove your Identity with a form of government issued photo ID.

Contact Us

If you have any queries concerning your data or this policy then please contact smile@pukkapacas.com

Cookies

The EU Cookie Law (The Privacy and Electronic Communications Regulations 2011) is a piece of privacy legislation that requires visitors to give consent before allowing a website to store or retrieve any information from any device through the use of cookies. By educating visitors on how information about them is collected through the use of cookies, and allowing them to decide for themselves if they wish to allow it to take place, the aim is to protect online privacy for everyone.

Cookies are small text files, downloaded to your computer by the browser (e.g. Internet Explorer, Firefox etc.) whenever you access a website. They enable websites to store such information as user preferences and login details. They may also be used to record how long you spend browsing each page on a site or what pages you visit most. Cookies can be thought of as providing a “memory” for the website, enabling it to recognise you and respond appropriately.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

How this website uses cookies

Website Statistics

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website, including how our site is navigated and what pages are most popular. Google will store this information. Google’s privacy policy is available here.

Finding our Offices
We use Google Maps on our Contact Us page to provide detailed information on how best to visit our offices. Google set a cookie that allows them to remember which browser you are using and what preferences you have set when you view maps. We use Google Maps tools on the basis that Google adheres to its privacy policy and its terms of service.

Social Media
We may also use a number of third party, social media plug-ins including but not limited to Google’s ‘+1′ button, Facebook’s ‘Like Box’, Twitter’s ‘Follow Button’ and LinkedIn’s ‘Share’ and ‘Follow’ buttons. We use these services for the convenience of our visitors, allowing them to access up to the minute information as well as recommend our services to others. To learn more about each organisations’ privacy policies, please visit the links provided below:

How to disable cookies?

By continuing to browse this site you are agreeing to our use of cookies as described above. However you can still disable cookies at a browser level if you wish. You may experience reduced functionality if you choose to do so. The settings that decide how your browser handles cookies will typically be found in the ‘Options’ or ‘Preferences’ menu of your browser. In order to understand these settings, the following links may be helpful; otherwise you should use the ‘Help’ option in your browser for more details.

Individual Rights

Any individual can request to see the information we hold on them at any time. If you believe the information we hold on you is incorrect, you will have the right to have this rectified or deleted accordingly.

A full list of an individual’s rights under GDPR are as follows:

  1. 1. The right to access the personal data we hold on you

  2. 2. The right to correct and update the personal data we hold on you

  3. 3. The right to have your personal data erased

  4. 4. The right to object to processing of your personal data

  5. 5. The right to data portability

  6. 6. The right to withdraw your consent to the processing at any time for any processing    of personal data to which consent was sought.

  7. 7. The right to object to the processing of personal data where applicable.

  8. 8. The right to lodge a complaint with the Information Commissioners Office. You can contact the Information Commissioners Office via email, on 0303 123 1113, or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Other websites

This privacy policy only applies to this website. This website links to other websites so please refer to their privacy policies for details on how your information is collected and used.

Changes to our privacy policy

This policy is regularly reviewed and any updates will be placed on this web page. This policy was last updated on 9 May 2018.

Contact us

Please contact us if you have any queries about our privacy policy or the information we hold about you.


Storage and Accuracy of Personal Information

Where we Store your Personal Information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) as long as it is in a country which has been assessed by the European Commission and/or ICO as ensuring an adequate level of protection for persona data.

We may store and process your personal data through third parties that we use to operate the service that we provide such as MailChimp for email marketing campaigns. 

By submitting your personal data, you agree to its transfer, storing and processing as it is described above. We take all reasonable steps to ensure that your information is accurate, up-to-date, complete, relevant and not misleading.

 Retention and Deletion of Personal Information

We will retain your information for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws and your consent.

What to do if you have a concern or complaint about our use of your personal data

We strive to act in accordance with all relevant data protection legislation, at all times.

If you have a concern or complaint about our collection or processing of your personal information, then please contact us at smile@pukkaspacas.com so that we can put it right.

Support Desk is managed by Charnwood Forest Limited,  and when you contact Support Desk by any means such as placing any complaint or query that you need by email, you will be providing your personal information to Charnwood Forest Limited, and they will be the controllers in this case; they will be managing, processing and storing your data according to this Privacy Notice.  

You have the right to make a complaint to the data protection regulator in your country. You can find them at:

 

Updating your details

You must advise of us any changes in your data, for example if you change your e-mail address. You can review or amend your data by contacting us at smile@pukkapacas.com at any time.

Access to information (Subject Access Request)

You have the right to access information we hold about you, and we will provide you with an initial copy free of charge.

However, we may charge a low amount as an administration charge in the event of access requests that are excessive or repetitive.  For further information go to www.ico.com and search for ‘Right of access’.